Covid-19

Important Information Regarding Services During New Provincial State of Emergency and Stay at Home Order

Last Update: January 13, 2021

 

Virtual Puppy Socialization + Outdoor Socially Distant Group Walk and Trains

We will continue to offer (and expand capacity) for our Virtual Puppy Socialization classes that run on Zoom. Current students attending our Virtual Puppy Socialization classes will be granted access to register for Outdoor Socially Distant Group Walk and Trains at one of our three locations. Tuition of $225 per dog plus HST provides 5 credits, which equates to booking 5 Virtual Puppy Socialization Classes and 4 Outdoor Group Walks.

Additionally, we encourage current students to use our exclusive Student/Alumni Facebook Group to connect with other like-minded When Hounds Fly students to arrange for informal playdates based on size, temperament, and location, while complying with Public Health Guidelines on group size, location (outdoors only), with safety protocols such as social distancing, facemasks, etc.

Socializing your puppy is a crucial responsibility that is part of caring for the health and long-term welfare of your new puppy. Keeping them indoors and not exposing them to the sights and sounds of the city, other people, safe dogs, environments, and noise and motion will greatly increase the risk of behavior issues that jeopardize the long-term likelihood of your puppy being able to cope with urban living.

Virtual Foundation Skills (Both Group Classes and Private Lessons)

We will continue to offer (and expand capacity) for our Virtual Foundation Skills group classes that run on Zoom. We will also be opening registration for Virtual Foundation Skills Private Lessons (1-on-1 for greater personalization and attention) – we deliver these services via a tailored combination of Zoom and/our outdoor training with greater than 2 meters social distancing at all times.

Private Lessons/Behaviour Consultations for Fear, Anxiety, and Reactivity

We will be opening registration for Private Lessons for Fear, Anxiety, and Reactivity. During the Covid-19 pandemic and lockdown, we deliver these services via a tailored combination of Zoom and/or outdoor training with greater than 2 meters social distancing at all times.

Private Lessons for Service Dog Training

Services for the Provisioning of a Service Animal are considered essential and will continue uninterrupted. During the Covid-19 pandemic and lockdown, we deliver these services via a tailored combination of Zoom and/or outdoor training with greater than 2 meters social distancing at all times.

Phone Consultations (30 Minutes)

We will continue to offer our popular and fast turnaround 30-minute phone consultations.

New Students:

To get started, apply for admissions:

Apply for Admission to Virtual Puppy Socialization + Outdoor Socially Distant Group Walk and Trains

Apply for Virtual Foundation Skills (Group Classes)

Apply for Virtual Foundation Skills (1-on-1)

Apply for Private Lessons/Behaviour Consultations for Fear, Anxiety, and Reactivity

Apply for Private Lessons for Service Dog Training

Book a Phone Consultation

Existing Students Midway Through Programs

Existing Puppy Socialization Students

Class credits for classes during January will be credited to your account on Wednesday, December 30th. Use your credit balance to book Virtual Puppy Socialization classes to continue your puppy’s crucial education. You may use your credit balance to book into Outdoor Socially Distant Group Walk and Trains and you may also purchase additional Group Walks in our Credit Shop. 

If you would like private lessons, you may request in writing to have unused credit balances applied as a credit towards a private lesson package. You may also hold onto your credits to take Foundation Skills classes once we are allowed to resume group classes. As a reminder, your credits expire after 6 months from purchase.

Read More: Further Details For Existing Puppy Socialization Students

Existing Foundation Skills Students

Class credits for classes during January will be credited to your account on Wednesday, December 30th. Please use your credit balance to book Virtual Foundation Skills classes to continue your dog’s crucial education. Also be mindful of whether in-person Module 7: Top Dog needs to be rescheduled to a later date so you complete Modules 1 through 6 first. 

If you would like private lessons, you may request in writing to have unused credit balances applied as a credit towards a private lesson package. You may also hold onto your credits to take in-person classes once we are allowed to resume group classes. As a reminder, your credits expire after 6 months from purchase.

Read More: Further Details For Existing Foundation Skills Students

Refund Policy

As a small business that for a second time will be seriously affected by restrictions to our ability to operate and cover our payroll and expenses, we would ask that you respect our long standing no-refund policy, and be open to letting us serve you in ways that we are able to.

Timing of Resumption of In-Person Group Classes

Based on information provided as of January 13, 2021, the current 28-day State of Emergency/Stay at Home Order will go at least until February 11, 2021. We insist clients to register for classes based on our current level of offering vs speculating on when restrictions for in-person classes might lift.