Updated April 11, 2021
Please note our service options change based on Provincial and Municipal rules and bylaws: Please see this page regarding our services during this period.
When Hounds Fly operates under “Animal Services”, specifically Pet Training Services, and also Services for the Training and Provision of Service Animals
When in-person group classes are permitted, we operate under the following guidelines put forth by Toronto Public Health. We look forward to providing training services for you and your pup!
We are confident in our ability to run safe, effective, and enjoyable classroom experiences during the Covid-19 Pandemic. Part of the success of our classes is thanks to our students! Please see below for the latest operating procedures:
Rule One: Symptomatic or Vulnerable? Stay Home
Our instructors all have digital thermometers and will be self assessing for symptoms. If we’re symptomatic, we’re staying home. Do the same for us. Also, please, if you are a vulnerable person, please stay at home! Virtual classes are still going to run and you can still do Dropoffs for Puppy Parties. We care about your well-being. All participants will be asked a series of Covid-19 risk screening questions at the door prior to entry.
If with less than 24 hours notification you receive a Covid-19 App Alert, are contacted by Public Health due to confirmed exposure, or come down with Covid-19 symptoms, if you email the office at firstname.lastname@example.org BEFORE your class starts, you may receive a credit return. Upon receiving proof of a Covid-19 test result we will return a single credit to your account, but you are responsible for removing any future bookings that fall within any mandated isolation period. Retroactive requests will not be accepted.
Rule Two: Dog OK for Group Class?
Virtual classes allowed fearful, anxious, or even aggressive dogs to learn key foundation skills. In-Person group classes are not the right place for them and are not permitted – we reserve the right to make the decision to remove them from class. Home school them and they’ll be happier too.
Rule Three: Only One Human Per Dog
Effective April 12, 2021, for each class, only one adult human per dog are permitted. To help parents with young children out, we will permit that adult to bring up to one child, aged twelve or under, however, please be considerate and mindful of our disruptive student policy. And, regardless of age, the facemask rule still applies.
When Hounds Fly is dedicated to maintaining accessibility in the classroom. Primary trainers are welcome to bring one support person with them to class if required for safety, disability, or accessibility reasons. Examples of such include but are not limited to, aides for mobility, communication, and medical needs.
Rule Four: 24 Hour Cancellation Policy
Students may book classes up to 10 weeks into the future (and plan their entire Puppy Socialization or Foundation Skills program).
Our strict 24 Hour Cancellation Policy still applies – Cancellations must be done online via our calendaring system.
Cancellations via Email, verbal, or requests via Social Media not accepted. For details regarding our Booking Window and Cancellation Policy, please click here.
Rule Five: Be Punctual
Please arrive 5-10 minutes before your scheduled start time. If one of our staff is outside, we will ask a series of Covid-19 screening questions prior to permitting entry. If a staff member is not at the street level door, please proceed inside where we will ask our screening questions in the waiting area of the classroom prior to admission.
Please be on time as if you are late, you may not be permitted in your class, nor will you be given a makeup credit.
Rule Six: Wear Facemasks At All Times
Although our classrooms are relatively large, from time to time, physical distancing will be breached. We are also staying indoors in a confined space (although we will maximize ventilation from outdoors as much as possible) for a duration of close to an hour, while talking. To mitigate the risks of droplets projecting while speaking in an enclosed space, where physical distance recommendations may be breached from time to time, we are mandating the wearing of a facemask at all times by all participants.
Please note, we define facemasks as close fitting to the nose, mouth, and chin, medical, or non-medical. Masks that have exhale valves are not permitted, as are plastic “shield” type masks (either full face or mouth only) as they are not snug enough to the face.
Without a facemask, you will not be permitted in your class, nor will you be given a makeup credit.
Rule Seven: Sit and Stay (Physical Distancing)
Students will be given a station to work in and we ask that unless otherwise instructed, please remain in your station and refrain from visiting other students, or coming up directly to the instructor.
Rule Eight: Use Positive Reinforcement
Rude or inconsiderate behaviour affects the classroom experience for other students and the instructor, and won’t be tolerated!
We believe that the best way to teach and reinforce desired behaviour is through positive reinforcement – for people, that’s about expressing your needs clearly, and also being considerate, gracious, and patient.
Founder, When Hounds Fly