Puppy Parties – Curbside Dropoff Socialization During Covid-19

With the Province of Ontario permitting Non-Essential Retail Businesses with Street-Level Storefront Entrances, we are pleased to be able to offer this service starting Monday, May 11th.

What is a Puppy Party (Curbside Dropoff)

30 minute socialization sessions with 6 puppies (maximum age of 28 weeks) supervised by two When Hounds Fly instructors, livestreamed on our Facebook Alumni Group for puppy parents to view remotely.

Puppy Parties are livestreamed on our Alumni Facebook group! Watch your puppy safely from your mobile device as our team supervises the group and keeps every puppy safe and happy.

Who is Eligible?

Students of When Hounds Fly Puppy Socialization. We will not be permitting the general public to join our sessions; they’re for our students!

What’s It Cost?

One class credit.

Students from prior to May 8th who attended Virtual Puppy Socialization classes can file a Credit Rebate form to request credits – for every Virtual Puppy Socialization class you attended, you are entitled to 1 Puppy Party credit, to a maximum of 3. Click here to fill out the Rebate Form.

Puppy Restrictions

Sessions are for either under 20 lb puppies, or over 20 lb puppies. Puppy age limitations are relaxed temporarily to give March/April pandemic puppies an opportunity to partake – up to a maximum of 28 weeks (approx 6-7 months).

Safety of Puppies

The safety of YOUR puppy is our number 1 concern – it always has been. We will be screening for suitable temperament, so if a puppy is found to be inappropriate for these sessions, we will notify the owners and advise alternatives (as we always have done in the past as well)

Owners must ensure their puppy’s vaccinations are current, please ensure you have sent in paperwork to our office at info@whenhoundsfly.com. Due to the broadened range of ages permitted due to the Covid-19 pandemic, we advise ensuring at least the 2nd Parvo/Distemper booster is administered (roughly 11-12 weeks) prior to attendance.

Regarding food and treats – if needed to help soothe an anxious puppy, we may use beef liver treats, peanut butter kongs, or possibly a rawhide chew pacifier to nibble on.

Safety of Our Instructors and Our Clients

We will be operating Puppy Parties on a trial basis and their continuation is dependent on whether we can ensure our instructors and our clients’ safety is also maintained. Therefore, we are required to implement the following rules and policies with no exceptions – allowing us to focus on the running of these parties and the safety of your puppies, not having to deal with issues caused by lack of punctuality or attention to detail.

 

When Hounds Fly Curbside Dropoff/Pickup Puppy Party Student Policies

May 7, 2020

Purpose of These Policies:

We’ve been waiting so long to be able to facilitate inter-puppy socialization sessions and with curbside business now permitted, we want to ensure that they run super smoothly to ensure our staff can give 100% attention to the care of your puppy. But, we need our students’ co-operation for this to work. By creating strict rules, we get to reinforce our dedicated students (and their puppies) and not reinforce behaviour that ruins it for everyone (tardiness, lack of attention or care, etc.)

By Logging In and Reserving Classes On This Calendar, You Read and Agree To The Following:

1) Booking A Puppy Party Costs 1 Credit. As Bookings are only accepted 3 hours prior to a specific timeslot, all bookings are Non-Cancel-able, Non-Refundable, No Makeups, No Returns, No Exceptions Under Any Circumstances. Please book with care and attention.

2) The door to our facility is locked, only our employees are allowed inside. Our employees will be outside during dropoff and pickup windows only. Please respect the boundaries marked on the sidewalk and maintain adequate physical distance from other students who may also be queuing outside.

3) Puppy Must Be Wearing a Flat Collar or Harness on a Leash – Puppies cannot be naked or not on leash, or given to us in a carrier, etc. Fail to bring your puppy on correct equipment and we will not accept your puppy and your credit is forfeit.

4) Zero Tolerance for Late Arrivals – Dropoff Window is First 5 Minutes of Your Timeslot (i.e. Timeslot starts at 6:00, dropoffs accepted from 6:00 to 6:05). Arrive Late and we will not accept your puppy and your credit is forfeit.

5) Penalty Fees/Zero Tolerance for Late Pickups – Pickup Window is Within 5 Minutes after the End of Your Timeslot (i.e. Timeslot ends at 6:30, the pickup window would be 6:30-6:35). Arrive after the Pickup Window, and you will be levied the following late pickup penalty fee:

– 1-second to 30 minutes late = $39 plus HST

– 30 minutes+ late, # of minutes late x $1.30 per minute plus HST

– Up to a maximum of $234 plus HST

6) Late Pickup Penalty Fee must be paid on the spot via email money transfer to info@whenhoundsfly.com prior to us releasing your puppy.

How Do I Book A Spot?

Go to your Virtual Class Calendar site, and you’ll see the following link. Click on it and you’ll be taken to the Brick and Mortar class calendar, and you’ll see the Puppy Party schedule.

Bookings are only permitted 3 hours before the start of a specific Puppy Party.