| Policies |
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All Group ClassesSuitability for Group Classes:
- Dogs must not display aggressive or disruptive behavior towards other dogs or other people in class.
- Dogs must be healthy and free from contagious disease, bitches in heat are not permitted in class.
- Handlers must be at least 10 years of age; handlers under the age of 15 must be accompanied by an adult.
- Dogs must be 16 weeks or younger on the date of first class for Puppy Socialization, 16 weeks or older on the date of first class for Foundation Skills
- Vaccinations: For Puppy Socialization, one set of vaccinations and first deworming; vaccination schedule maintained per vet during duration of program. For Foundation Skills, current Rabies vaccination is required for dogs 6 months or older.
Disruptive/aggressive dogs:
- If instructors determine a dog is inappropriate for group classes, we reserve the right to remove the dog and handler from the program. Class fees will be applied as a credit towards private lessons to address the fear/aggression issues causing the disruptive behavior.
- Disruptive behaviors include (but are not limited to): Excessive barking, lunging, attempts to bite other dogs or people.
Modular Classes (Puppy Socialization, Foundation Skills)Refunds/Exchanges:
- Refunds are available prior to first class (defined as a occupying a working spot with your dog on a scheduled class). Once a class is booked and occupied, refunds are not available.
Program Completion Timeframe:
- Programs must be initiated within 6 months of attending orientation and paying for class.
- Classes must be utilized within the respective program timeframe (30 or 45 days)
Cancellation policies:
- Handlers may remove themselves from the online class calendar up to 48 hours prior to the start of class and not consume one of their class bookings.
- Failure to cancel a reserved spot on the calendar means that class slot is forfeited/used against your program's total available class bookings.
Illness/Medical Issues:
- Extensions to your program can be granted for the following two conditions: a) Bitch in heat b) Quarantine due to contagious illness, provided proof is supplied from veterinarian.
Linear Classes (Canine Good Neighbour, Tricks, Rally Obedience)Confirmation of Booking/Registration:
- Linear classes are booked by pre-registration and pre-payment online via Paypal/Credit Card, not through the Modular Class booking calendar.
- As capacity is limited, book early to avoid disappointment.
- You will receive a personalized email confirming your registration a few days after your online purchase.
Refunds/Exchanges:
- Refunds are available 30 days prior to the start of a linear program. After 30 days, refunds are not available.
Missed Classes/Makeup Classes:
- Linear classes do not have makeup lessons available.
- If you are available, but your dog is not (i.e. due to illness/injury), you can always attend a class without your dog to audit, and practice at home.
Private Lessons/Behavior ConsultsSuitability for Private Lessons:
- Dogs must be up to date on vaccinations per our Group Class policy.
Confirmation of Booking/Registration:
- Due to our limited availability for private training, payment must be made in advance to hold your reservations.
Cancellations/Rescheduling:
- Cancellations/Rescheduling require at least 48 hours notice, otherwise your prepayment is forfeited.
Consult Lengths:
- Initial consults are always 90 minutes in length. Followup consults are a minimum of 60 minutes in length.
Minimum Bookings:
- For cases involving fearful/aggressive behaviors, clients must sign up for two sessions (one 90 minute, one 60 minute) in advance.
Private Lesson/Consult Completion Timeframe:
- All consults must be used within 6 months of payment, otherwise they are forfeited.
Refunds/Exchanges:
- No Refunds/Exchanges are permitted.
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